Return Policy

Eligibility for returns & replacement

Customers have the right to return or replace purchased items within 7 days of receipt if they are defective, damaged, or if an incorrect product was received.

Items must be in their original condition, including original packaging, unused, and with all tags still attached to qualify for a return.

Kindly reach out to us for missing-item cases within 72 hours of delivery, failing which the claim may not be entertained.

• While initiating a return, customers must provide supporting photos/videos as proof of the issue.
• Returns will typically be picked up from the same address where the product was originally delivered (where courier pickup is available).

Non-returnable items

Items are not eligible for return or replacement if products have been used, or damaged by the customer, or if seals/packaging have been tampered with beyond inspection.

Process

Initiation: Contact our customer support via the Contact Us page with your order details and the issue (defective, damaged, or incorrect item).

Approval: Await confirmation from our team. Upon approval, you will receive instructions on how to proceed.

Shipping: Follow the return shipping instructions provided. Do not consign returns without approval.

Refund

• For eligible products returned within the 7-day return window, refund or store credit will be processed as communicated at the time of approval.
• If a product is found to be defective or damaged upon delivery, a full refund or replacement will be issued upon successful processing of the return (subject to verification).
• Partial returns of an order will result in a partial refund for the value of the specific product(s) returned.
• Prepaid gateway charges or COD fees (if any) may be non-refundable where disclosed at checkout.

Replacement

If you have chosen a replacement, it will be shipped once we have received and verified the returned product. We generally ship replacements within a few working days of receiving the product.

Quality and authenticity

Authenticity: Astro Arambh aims to source products from trusted suppliers and present them accurately on the Website.

Quality: Products are checked before shipping. Effectiveness of spiritual / healing products can vary based on individual belief and use; returns are not accepted solely because expected personal results were not experienced.

Contact

For queries regarding returns, exchanges or quality, contact us via our Contact Us page. Support hours are listed there.